Topic: A+ Core 1 — Support Systems, Documentation, and Technician Responsibilities

Essential Question:

How do ticketing systems, asset management, and documentation help technicians solve problems efficiently and maintain reliable IT environments?

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STUDENT NOTES (COPY ALL OF THIS)

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1. SUPPORT SYSTEMS (Section 2.8)

Support systems are the backbone of IT work. They organize tasks, track issues, and help technicians resolve problems consistently.

Ticketing Systems (Help Desk Systems)

Technicians use tickets to record and manage work.

Every ticket must include:

• User contact information
• Problem description
• Steps taken to troubleshoot
• Root cause (if known)
• Resolution
• Time/date
• Technician name