🎯 Learning Intention

Today I will document and present a “closed” ticket, explaining the solution to a mixed-tech audience.

✅ Success Criteria

I can prepare a short ticket report, describe the fix in clear terms, and answer questions from peers/teachers.

🌍 Why Are We Learning This?

Presenting your solution helps others learn, builds trust, and prepares you for client-facing support and IT documentation.

🧠 Warm-Up – Tech Journal Prompt

💡 “If you could explain one troubleshooting skill to a new student, what would it be?”

📚 Word of the Day

Documentation

Definition: A written record of steps, solutions, or configurations for technical tasks.

Sentence: “Detailed documentation made it easy for next year’s team to solve the same problem.”

Why it matters: Good documentation saves time, supports teamwork, and shows professionalism.

📣 Project Showcase & Reflection

• Write a ticket “close out” report (issue, steps, solution, advice).
• Present to the class in “plain English”—focus on what was learned.
• Gallery walk: Provide feedback and ask clarifying questions.