🎯 Learning Intention

I will document my ticket-tracking process and reflect on improvements to our system.

✅ Success Criteria

I can clearly explain how our ticket sheet works and propose one realistic upgrade.

💭 Why Are We Learning This?

Documentation is part of professionalism.

If someone else can run your system tomorrow, you’ve built something sustainable.

☀️ Warm-Up Prompt

“What’s harder—building a system or teaching someone else to use it? Why?”

🧠 Mini-Lesson

• Model a short Standard Operating Procedure (SOP) section.
• Show how to include screenshots and short instructions.
• Discuss naming conventions and file organization.

🛠 Independent Work

• Write a one-page SOP: How to Add, Update, and Close a Ticket.
• Include 2 screenshots and 1 “Next Steps” idea for improving automation.
• Upload to shared drive → ITC Documentation Folder.

🌙 Exit Reflection

“What one habit will help you keep this system reliable next week?”

📅 Reminder: