LI: I will compare Mac troubleshooting with PC troubleshooting.

SC: I can explain one unique Mac issue and how to resolve it.

• Warm-Up: What do you notice when you use a Mac vs. a PC?
• Vocabulary: Finder, Spotlight, Disk Utility.
• Demo: Show how to reset PRAM/SMC, use Disk Utility, troubleshoot Wi-Fi.
• Workshop: Students build a quick-reference doc: “3 Common Mac Fixes.”
• Exit: “The biggest difference between Mac and PC troubleshooting is ___.”

That covers the gap.