🎯 Learning Intention

Today, I will apply triage and repair skills to real Chromebooks and practice documenting repairs.

✅ Success Criteria

I can diagnose at least one issue, attempt a repair, and document the process in a repair log.

🌍 Why Are We Learning This?

The district relies on our repair work to keep students learning. Professional repair skills = employable skills in IT support and hardware service.

🧠 Warm-Up – Tech Journal Prompt

💡 If you opened a Chromebook and saw it was physically damaged (cracked screen, missing keys, etc.), what would be your first step? Why?

📚 Word(s) of the Day

• Diagnosis
  • Definition: The process of finding the root cause of a problem.
  • Why it matters: Without correct diagnosis, repairs waste time and parts.
• Escalation
  • Definition: Passing a problem up to a higher-level technician or department when it can’t be solved at your level.
  • Why it matters: Prevents wasted effort and ensures complex problems get fixed correctly.

📣 Formative Lecture & Check-In (5–8 min)

• Quick review: Triage Checklist → Battery, Boot, Network, Display, Keyboard.
• Repair flow: Identify → Diagnose → Attempt Fix → Verify → Document → Escalate (if needed).

✅ CFU #1: Students list at least 2 items that must be tested before closing a repair.

🛠 Workshop Time (40–45 min)

• Guest: Mr. Ponce supporting Chromebook repair workflow.