Topic: Technician Troubleshooting Process (Applied Example)**

Essential Question:

How do technicians move from symptoms to causes in a structured, logical way?

📘 Focus Notes — The Troubleshooting Steps (Expanded)

Students copy the process and the example.

1. Identify the Problem

• ask questions
• observe symptoms
• confirm what the device is doing
• eliminate user error

2. Form a Theory of Probable Cause

Narrow it down to a subsystem:

• power
• battery
• display
• storage
• OS