🎯 Learning Intention

I will demonstrate professional field-technician etiquette and prepare a service call checklist.

✅ Success Criteria

☀️ Warm-Up (5 min)

“What impression do you want to leave when walking into a client’s workspace?”

🧠 Mini-Lesson (10 min)

Discuss Customer Service & Safety Basics:

📘 Detailed Notes

Stage Behavior Example
Arrival Greet politely, badge visible “Good morning, I’m from IT support.”
Diagnosis Listen actively Repeat issue back to user
Repair Work quietly, communicate steps “I’ll restart your machine for testing.”
Closure Confirm fix & thank user “Everything printing again — thanks for your patience.”

🛠 Work Period (30 min)

🌙 Exit Summary

“Which part of field work is most about human skills rather than technical skills?”