🎯 Learning Intention

Today I will collaborate to resolve a technical issue, tracking my steps and communicating updates.

✅ Success Criteria

I can follow a troubleshooting model, keep clear notes, and update a client or supervisor in “plain English.”

🌍 Why Are We Learning This?

Solving IT problems takes teamwork, clear thinking, and good record keeping—it’s what makes you professional and reliable.

🧠 Warm-Up – Tech Journal Prompt

💡 “When working in a team, what kind of updates help everyone stay on track?”

📚 Word of the Day

Troubleshoot

Definition: To systematically find and fix the cause of a problem.

Sentence: “We troubleshot a printer error by checking cables and software updates.”

Why it matters: Troubleshooting is the heart of IT—every problem is an opportunity to learn.

📣 Lecture & Guided Discussion

• Review a troubleshooting framework (gather info, isolate, test, resolve, report).

• Demo: Making clear verbal/email progress updates.

  ✅ CFU: What steps would you take for a device that won’t join Wi-Fi?