Learning Intention

We will apply the troubleshooting process to common hardware/OS issues.

Success Criteria

I can describe the six-step method and propose steps for two real issues.

Why We’re Learning This

A+ technicians aren’t just “fixers”—they follow a repeatable process that works under pressure.

Warm-Up (Tech Journal)

Name one problem you’ve seen on a computer and how you’d test a theory for the root cause.

Today’s Work

• Open your A+ Systems Foundations Slides.
• Complete “Troubleshooting & Tools”:
  • Write the 6 steps (Identify → Theory → Test → Plan/Implement → Verify → Document).
  • Define: POST, Device Manager, ping, Event Viewer, log file, escalation.
  • Scenario mini-writes (2–3 bullets each):
    • PC powers on, no display.
    • After an update, system boots to a loop.
• If time: start Mobile & Peripherals slide.

Check for Understanding

Why is documentation part of troubleshooting—not an optional extra?

Wrap-Up / Exit

List the first step you’d take for “no display” and why.