LI: I will learn a step-by-step process for diagnosing IT problems.

SC: I can list the 6 steps of troubleshooting and apply them to a Chromebook issue.

• Warm-Up: What’s the most frustrating tech problem you’ve had at school?
• Vocabulary: Troubleshooting, Diagnosis, Resolution.
• Mini-Lesson: Walkthrough of the CompTIA 6-step troubleshooting model.
• Workshop: Apply steps to a simple Chromebook issue (battery not charging).
• Exit: “The most important troubleshooting step is ___ because ___.”