(NWEA Testing Week – Extended Project Block)
Today, I will practice Chromebook ticketing and diagnostics by learning how to access system tools and applying them to a sample support ticket.
I know I’m successful when I can access the Chromebook diagnostics menu, run at least one test (battery, CPU, or memory), and record results as part of a sample ticket response.
Interns are often the first line of tech support. Learning to triage tickets and use diagnostic tools prepares you to troubleshoot problems and communicate solutions professionally.
💡 “If a student came to me saying ‘My Chromebook is slow,’ what questions would I ask first before touching the device?”
| Term | Definition | Why It Matters |
|---|---|---|
| Ticketing System | Software or workflow to log, track, and resolve support requests | Keeps IT work organized and accountable |
| Triage | Sorting requests by urgency and type | Ensures critical issues are handled first |
| Diagnostics | Built-in tools that test hardware/software | Saves time by pinpointing issues quickly |
| Latency | Delay between input and system response | Helps identify performance problems |
| Log File | Record of system events and errors | Provides evidence for troubleshooting |
chrome://diagnostics/