🎯 Learning Intention

I can explain the lifecycle of a repair job and begin learning how tickets, triage, and documentation work in a tech support system.

✅ Success Criteria

I can describe the key steps in a help desk workflow and simulate the intake process using a mock Chromebook issue.

❓ Why Are We Learning This?

Before you can fix anything, you need to understand the flow of a fix—where it starts, how it moves, and how it ends. A real technician doesn't guess—they diagnose with structure.

📓 Tech Journal Prompt

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“What does it mean to triage a problem before fixing it? What questions would you ask before touching the device?”

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📚 Word(s) of the Day

• Triage – The process of evaluating and prioritizing issues
• Workflow – The repeatable steps used to solve a problem
• Intake – Gathering initial info to understand a tech issue

🧠 Mini-Lesson / Guided Walkthrough

🖥️ “The Lifecycle of a Help Desk Ticket”