🎯 Learning Intention

I will learn how to document computer hardware diagnostics clearly and professionally.

✅ Success Criteria

I can describe a troubleshooting process step-by-step and use the correct A+ terminology in a ticket log.

💡 Why Are We Learning This?

IT professionals must record every repair or inspection for accountability and future maintenance. Clear documentation saves time, money, and confusion.

💻 Formative Lecture

Topic: System Logs and Hardware Tickets

• Diagnostic workflow: identify → test → verify → record.
• Common diagnostic tools: BIOS, Task Manager, Device Manager.
• How to describe symptoms vs. root causes.
• Model Example: “Replaced faulty RAM stick → verified POST beep → passed memory test.”

Discussion:

Why does clarity in documentation matter more than technical jargon?

🧰 Work Time

• Students open Ticket Log Template and write one sample ticket for a mock hardware issue.

🌀 Wrap-Up

Volunteer reads one sample ticket—class identifies what’s clear and what could be improved.