🎯 Learning Intention

Today I will practice communicating with a “client” to gather all the needed information for a tech support ticket.

✅ Success Criteria

I can ask clarifying questions, record client details accurately, and identify what information is missing from an initial request.

🌍 Why Are We Learning This?

Good communication prevents confusion and wasted time. Learning to gather complete information is a foundational professional skill for tech support (and many other jobs).

🧠 Warm-Up – Tech Journal Prompt

💡 “Have you ever had to fix a problem where you didn’t know all the details? What did you do?”

📚 Word of the Day

Clarify

Definition: To make something easier to understand or more certain by asking questions or explaining further.

Sentence: “She clarified the issue by asking what error messages appeared on the screen.”

Why it matters: Clarity helps resolve problems faster and ensures everyone is on the same page.

📣 Lecture & Guided Discussion

• Review common ticket requests that are missing details (e.g., “My laptop isn’t working!”).

• Model: Asking follow-up questions (“When did this start? What apps were open?”).

• Practice role-playing as client and tech support—how to respectfully gather info.

  ✅ CFU: “What’s a question you should always ask when a request is unclear?”