🎯 Learning Intention

I will walk through a full troubleshooting process using a realistic tech scenario and document my logic clearly.

✅ Success Criteria

I can apply structured troubleshooting steps to a common tech problem and explain my decisions in a written report.

🌍 Why Are We Learning This?

In IT and support careers, your value is measured by how clearly and efficiently you solve problems. Practicing structured troubleshooting prepares you for real-world work and certification tasks.

⏰ Warm-Up / Discussion Question

“If you were the only tech support person at your school and the network went down in one building — what would you check first?”

(Optional turn & talk or private response sheet)

🧠 Lecture & Notes – Troubleshooting Flow Overview

Students will review the Step 1–6 troubleshooting model (from Friday's chart or a posted anchor slide):

1. Identify the Problem
2. Establish a Theory
3. Test the Theory
4. Establish a Plan
5. Implement the Solution
6. Verify Full System Functionality