🎯 Learning Intention

Today I will learn how automation is used in IT support and explore how scripting (like Python) connects to troubleshooting tasks.

✅ Success Criteria

I can describe one IT task that benefits from automation and explain how a script could make troubleshooting more efficient.

🌍 Why Are We Learning This?

IT support professionals don’t just fix problems — they prevent them. Automation helps save time, reduce errors, and keep systems running smoothly. Learning how scripts connect to troubleshooting prepares you for both A+ and Python certifications.

🧠 Warm-Up – Tech Journal Prompt

💡 “Imagine you’re the school IT technician. What’s one task you’d get tired of doing over and over again? How could a computer do it for you?”

📚 Word of the Day

Script

• Definition: A set of commands that tells a computer what to do automatically.
• Sentence: “A Python script can check for software updates on all school laptops.”
• Why it matters: Scripts are the bridge between IT troubleshooting and automation.

📣 Formative Lecture & Guided Discussion (10–12 min)

• A+ Connection: Common repetitive IT tasks (software updates, virus scans, backups, log checks).
• Python Connection: Show a simple script example (like print("Checking updates...") or a loop that prints “System check complete” five times).
• Discussion: “How is a script like a troubleshooting checklist?”