Focus: Device triage and user-level troubleshooting.
Common Issues + Fix Notes
| Issue | Likely Cause | Quick Resolution |
|---|---|---|
| Chromebook won’t power on | Battery drain, loose charger, damaged port | Test known-good charger → hard reset (Esc + Refresh + Power) |
| Can’t log in | Cached credentials, profile error | Guest login → clear cache → reboot → sign in |
| Trackpad/keyboard unresponsive | Firmware glitch | Reboot → USB keyboard test → factory reset if repeat |
| USB device not detected | Port power save | Swap port → check cable → restart → report if recurring |
| Headphones not working | Jack debris / settings | Inspect → test alternate device → update output source |
Mini-Lecture Highlights
Discussion
How can documenting each test you tried help a technician who gets the device next?
Focus: Diagnosing school Wi-Fi and LAN issues.
Key Concepts
Command Line Tools
ping – test reachabilityipconfig /all – check IP and gateway